reset your forgotten password

Conan O'Brian touching his temples and talking to a man, caption: Don't try to remember your password, become your passwordIf you’re having trouble signing in to illumy because you can’t remember your password, don’t worry. We’ve got you covered. If you’re already logged in to illumy and simply want to change your password, we have step-by-step instructions for you.

To reset your password and log back in to illumy ASAP, follow these steps.

in a web browser

  1. Visit illumy.com from a supported browser, and click the Sign In button (upper right of the window).
  2. Click “Forgot Password” in the sign-in box.
  3. In the new window, enter your illumy email address, and then click “Submit.”
  4. Enter the missing digits of your Password Recovery phone number (the one you provided when you signed up), and click “Submit.”
  5. In just a few seconds, you’ll receive an SMS message at that mobile number with a verification code. (If you don’t receive a code, click the Resend Verification Code link.)
  6. In the Password Reset box, enter that code in the first field.
    Type your new password in the second field, and enter it again in the third field. Be sure to create a strong password.
  7. Click “Change my Password.”
  8. That’s it! Keep your password safe, but just know you can reset it anytime you need to.

 

in the mobile app

  1. Launch the illumy mobile app.
  2. Tap “Forgot Password” below in the sign-in box.
  3. In the new window, enter your illumy email address, and then tap the Submit button.
  4. Then, enter the missing two digits of your Password Recovery phone number (the one you provided when you signed up), and tap “Submit.”
  5. Within a few seconds, you’ll get an SMS message at that mobile number with a verification code. (If you don’t receive a code, tap the Resend Verification Code link.)
  6. In the Password Reset Box, enter that code in the first field.
  7. Type your new password in the second field, then enter it again in the third field. Be sure to create a strong password.
  8. Tap “Submit.”
  9. All done! Record your password in a secure place. But never fear: You can always reset it anytime you need to.

There, that’s better, isn’t it? Now you can log in and get back to your people. They’ve been waiting for you! 🥰