upgrade your plan

One of the best things about illumy is that you get messaging, voice and video calling, screen-sharing, group messaging, cloud storage, and an illumy address—without any ads—for free! But did you know that you can unlock some fantastic additional features with illumy if you choose to upgrade?

If you want your own phone number with the ability to call landline and mobile numbers, it’s super easy and inexpensive to upgrade to an i2 plan. With the upgrade to i2, you’ll also get some additional cloud storage space and a few additional benefits (with more coming soon!). A plan upgrade takes effect immediately, and you will be charged the new price on your next billing date.

in a browser

  1. Head to app.illumy.com using a supported browser, and log in.
  2. In the upper left, you’ll see your profile pic/avatar or the box with your initials in it that’s a placeholder for your gorgeous mug. 😃 Click it.
  3. The drop-down menu will display several options:
    1. To see the options for each plan, click the Upgrade text link, and a new window pops up with a matrix of features.
    2. Otherwise, simply click “My Plan i1.”
  4. In the middle panel, you’ll see your current subscription plan, your calling credits (if any), and your credit card on file (if you’ve provided one).
  5. Under “Subscription Plan,” click the purple Upgrade button.
  6. In the pop-up, select “Upgrade” under the plan you want.
  7. In the next window, you’ll be prompted to select your unique illumy phone number. This number works just like any other phone number. You can use it to make and receive calls.
    1. Type your area code in the upper left (or the area code that you would like a phone number in), and then type your desired prefix (not required).
    2. On the right, you can choose your state and then select your city.
  8. In the results box, select a phone number, and then click “Next.”
  9. In the new window, enter your billing information on the left and select the appropriate options on the right.
    1. You can choose to add $5 of calling credit to your account to make calls outside of your unlimited calling zone. If you don’t want that, deselect the checkbox next to that option.
  10. When you’re done, click the purple Purchase button at the bottom of the window.

in a mobile app

The ability to upgrade your plan is coming very soon to our Android and iPhone mobile apps.

Pro tip: Set your device to automatically update your illumy app to get the latest features on your smartphone.

Beyoncé signing Let me upgrade you while touching her hoop earrings