Frequently Asked Questions
How do I chat with people online?
illumy is the new way to connect & communicate in the digital age. Search for friends and family, send invitations, and chat online through your web browser or mobile app for free.
Can I chat with people who aren't on illumy yet?
Yes, you can chat with people inside or outside of illumy. Just use your illumy account to connect with people using their email address. When you send a message from illumy to somebody's non-illumy email address, your friends and family will receive it as an email in their inbox. You can even add a non-illumy email address to a group chat; they'll receive messages as emails, and when they reply to those emails, the group will see it in illumy, too.
How do I start a group chat?
Signing up for illumy takes less than 30 seconds. Once you have signed up, you can start chatting with anyone by composing a message to their email address or by inviting them to join you on illumy. Starting a group chat is easy, simply compose a message with two or more people to start a group chat and click send!
How does the chat application work?
illumy uses a peer-to-peer connection between you and your friends and family. Once an invitation is sent and accepted, you can chat with individuals or groups. The chat application uses persistence to keep your conversations cloud sync'd on all of your devices securely and safely.
Is it free to chat on illumy?
Yes, you can signup for free on illumy and connect with your friends and family to communicate individually or in a group. illumy does not sell your information to third parties or include advertisements as part of our service. In the future, we will offer additional premium services for a fee that you can choose to add as part of your account.
How do I add a contact to my group?
It's simple to add a contact into your group chat. Simply click on the "Add Member" icon in the top chat bar or within the group chat window.
How do I have a private conversation with someone from the group?
While in a group chat, if you'd like to have a private conversation with a member of the group, you can simply click on the person's name within the group chat to go to that person's contact card. From there you can send them an invitation to connect or if you're already connected, click to send them a private message.
How do I mention someone in a group chat?
@ mentions are a fun and powerful tool to highlight a member in a group chat. As you are typing a message, type the "@" sign and a list of group chat members will display. Continue typing the name and the menu will filter down the group chat members to find a match for the person you are looking to mention. You can click the group member name, tab through the selections, or use your scroll arrows to select and highlight the group member you would like to mention.
How often will I receive group chat notifications?
When a new group chat message is received, you will receive a notification. Group chat notifications are configurable within illumy and can be on at all times, allowed during a certain time of the day, or turned off entirely. illumy allows you to choose your level of notifications to provide you a great group chat experience.
How can I make sure I never miss a message?
- Download the app for free on your phone and keep a Window for it on your computer too
- Turn on notifications
Can I chat without providing an email address?
Yes! You only need a mobile number to sign up for your free illumy account.